Our Support

Support & Maintenance Requests

HelpIf you have any issues with your website, let us know so that we can work to fix the problem.

Follow-up service is very important to us. That is how we build our relationship with you.

To contact us for a quote or any general inquiry, please call or send an email directly.

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Support FAQ

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Will I be charged for changes to my website?

Yes.  If the changes are to be done to a completed project, then it requires additional resources and man-power.  However, there is no additional cost if the changes your require are being done before the project is completed.

What about small changes or basic questions?

Even though we charge for support, we are very flexibe regarding small changes or answering questions.  We won't change for questions and consultation.

What happens if my website breaks?

We are always willing to fix bugs or issues that result from something we did or overlooked when building your website.

If a bug or issue is the result of 3rd party code implemented on your website or caused by someone else such as you or another developer, then a support cost is applicable.  This is because the issue was not created by us and will require additional development time to fix.

Do you offer 24/7 support?

All of our website hosting plans & service is backed by 24/7 phone or email support.  If you have any questions about your service, feel free to contact us by phone at (856) 207-6311 or by email so that we can fully explain how the support process works.

Please note, 24/7 phone and email support is available for hosting and domain services.

Is there a charge for new project consultation?

Absolutely not!   We are excited to hear about your next project and will never charge for the initial consultation.

Is a free web builder really free?

Of course not.  Firstly, you are required to log into the account at least once a month to keep the site free and active. It dosen't include many basic services, like phone support.  So, if you get stuck building the free website... they won't assist you until you spend money.

Their goal is to get you to upgrade to their premium service.  Ultimately, they want you to buy the domain name and hosting service from them. Also, the first year may be free or low cost, but your credit card is on file and all subsequent year of existence is billed at a regular high price. In essence... it's not free.

Do you integrate social media?

Yes.  if you seek traffic, we offer a full suite of promotional tools designed to get your site new visitors.  This includes helping you get listed on Google and Yahoo! search engines, as well as using new media like Facebook and Twitter.

What if I need a domain name or have a domain name transferred?

You can create your own personal domain name with accompanying email service at any time by informing us of what your choice is.

You can also transfer existing domain names purchased elsewhere to by contacting us and we will assist in facilitating the process.

What is a Domain name and Hosting Service?

Domain names are used to identify one or more IP addresses. For example, Domain names are used in URLs to identify particular Web pages. So, in the URL http://www.RoytWebDesign.com/index.html, the domain name is RoytWebDesign.com. The owner of the website is responsible for purchasing the Domain name. This can be done on an annual basis and has to be renewed.

Every domain name has a suffix that indicates which top level domain (TLD) it belongs to. There are only a limited number of such domains. For example:

     .com — Commercial Business
     .net — Network Organizations
     .edu — Educational Institutions
     .gov — Government Agencies
     .mil — Military
     .org — Organizations (Nonprofit)

Hosting Services are most often used for hosting Web sites after you make your website and need to publish (or upload) it to a 'web hosting service."

Web hosting services work by storing your website files in high-powered computers (web servers) connected to a very fast network. When someone types in your web address (such as www.RoytWebDesign.com), the Internet connects to the web server holding your website files and then transfers your website information back to their computer. From there they can surf and view the pages of your website.

The owner of the website is responsible for cost of the Hosting Services. This can also be done on an annual basis and has to be renewed.

Contact Us

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See What We Offer

Need a website 

Choose ROYTwebDesign for your Small Business online needs. Websites at affordable prices.

371 Glassboro Rd. » 1st Floor
    Woodbury Heights , NJ 08097


  856 207 6311
  info@RoytWebDesign.com

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